BPO and International Outsourcing.
We build reliable offshore teams and run business processes from our Mumbra operations centre — with recruitment, training and day-to-day supervision included.
Two ways to work with us.
The difference matters — choose the model that fits your process.
Managed BPO Services
We perform an agreed function or process on your behalf. You define the outcome; we run the work with our own managed team, supervision and reporting rhythm.
- Best when you want an outcome, not a headcount
- We own the day-to-day delivery
Dedicated Offshore Teams
We recruit, train and manage a dedicated team around your own process. The team works to your process, your systems and your hours, supervised by us.
- Best when the process is yours and you want capacity
- You retain process ownership
What we already run today.
Our team currently supports a UK business-services process involving energy, water, waste, broadband and telecom. This gives our operation practical experience in business-to-business customer communication, lead management, CRM workflows and international working hours.
- UK B2B customer communication
- Lead qualification
- Customer follow-up
- CRM administration
- Sales support
- International working hours
What we can build for you.
These services are offered subject to project scope and agreement — they are not all running at scale today, and we will be straight with you about what we can stand up and how quickly.
- Dedicated teams
- Appointment setting
- Back-office support
- Data verification
- Reporting
- Quality monitoring
Recruitment is the part most providers get wrong.
It is also our core strength — we hire and train from the Mumbra and Thane talent pool every week.
Candidate sourcing
Local hiring pipeline across Mumbra, Thane and nearby areas.
Screening
Communication, aptitude and suitability for your process.
Process training
Agents are trained on the product, the systems and the conversation before going live.
Team supervision
Day-to-day supervision by our operations staff.
Data handling
Data-handling and access requirements are agreed as part of each client engagement.
Tell us about your process.
Share what you need and we will tell you honestly whether we are the right fit, and what a pilot would look like.